Refund Policy

This Refund Policy governs requests for refunds related to consulting services provided by ICON TECHNOLOGY CONSULTING, INC. Because consulting services involve professional time, expertise, and preparation, our refund policy reflects the nature of professional services engagements. Please read this policy carefully before entering into any consulting engagement with us.

1. Overview

ICON TECHNOLOGY CONSULTING, INC. provides professional management consulting, technology strategy, and business advisory services. Unlike physical products, consulting services involve the expenditure of professional time and expertise that cannot be recovered once delivered. Our refund policy is designed to be fair to both clients and our firm, while acknowledging the nature of professional services.

The specific refund terms applicable to any consulting engagement will be set forth in the written service agreement, proposal, statement of work, or invoice governing that engagement. In the event of any conflict between this general policy and a specific written agreement, the written agreement will control.

2. Consulting Services

ICON TECHNOLOGY CONSULTING, INC. provides consulting services on a project, retainer, or hourly basis as agreed in writing with each client. The nature of each engagement — including scope, deliverables, timeline, and fees — is defined in a written service agreement or proposal prior to the commencement of work.

Because consulting services involve professional judgment, analysis, and time that begins to be expended as soon as an engagement commences, refund eligibility is necessarily limited once work has begun.

3. Consultation Requests

Initial consultations conducted for the purpose of evaluating whether a consulting engagement is appropriate are provided at no charge. There is no fee associated with an initial consultation, and therefore no refund is applicable to initial consultation meetings.

4. Service Fees

Service fees for consulting engagements are established in written service agreements, proposals, statements of work, or invoices agreed upon by both parties prior to the commencement of services. Fees may be structured as fixed project fees, hourly rates, monthly retainers, or other arrangements as agreed in writing.

All service fees are subject to the refund terms set forth in the applicable written agreement and in this policy.

5. Deposits and Retainers

Some consulting engagements may require an upfront deposit or retainer to reserve consulting time and initiate the engagement. The terms applicable to deposits and retainers — including refundability — will be specified in the written service agreement governing the engagement.

In general, deposits and retainers may be partially or fully non-refundable depending on the specific terms of the engagement agreement and the extent to which work has already commenced in reliance on the deposit or retainer.

6. Cancellation Requests

If you wish to cancel a consulting engagement, please notify ICON TECHNOLOGY CONSULTING, INC. in writing as soon as possible at support@iconconsultingtechnology.com. The following general principles apply to cancellations, subject to the specific terms of your written service agreement:

• Cancellation before work commences: If you cancel before any consulting work has begun and before we have incurred significant preparation costs, a refund of amounts paid (less any non-refundable deposit as specified in your agreement) may be available.
• Cancellation after work commences: If you cancel after consulting work has begun, you will be responsible for fees corresponding to work already performed. Refunds, if any, will be calculated based on the proportion of work not yet completed at the time of cancellation.
• Cancellation of ongoing retainer arrangements: Cancellation terms for ongoing retainer arrangements will be specified in the retainer agreement, typically requiring advance written notice of a specified period.

7. Rescheduling

If you need to reschedule a scheduled consultation or meeting, please notify us as early as possible. We will make reasonable efforts to accommodate rescheduling requests. Repeated or last-minute rescheduling may result in rescheduling fees as specified in your service agreement.

8. Refund Eligibility

Refund eligibility depends on the specific circumstances of the engagement, including:

• The terms of the written service agreement, proposal, or invoice governing the engagement
• The stage of the engagement at the time of the refund request
• The amount of work already performed by ICON TECHNOLOGY CONSULTING, INC.
• Whether preparation, research, or analysis has already been completed
• Whether third-party costs have been incurred on behalf of the client
• The reason for the refund request

Refund requests will be evaluated on a case-by-case basis in accordance with the applicable service agreement and this policy.

9. Non-Refundable Services

The following are generally non-refundable:

• Consulting services that have already been fully delivered
• Non-refundable deposits as specified in written service agreements
• Fees for completed phases or milestones of a consulting engagement
• Preparation work, research, and analysis already completed
• Administrative fees associated with establishing an engagement
• Fees for consulting sessions or meetings that have already occurred

10. Work Already Performed

ICON TECHNOLOGY CONSULTING, INC. will not provide refunds for work that has already been performed. This includes time spent in meetings, preparation and research time, analysis work, development of recommendations, report writing, and any other professional services already rendered.

If a partial refund is approved, the refund amount will be calculated after deducting the value of work already performed at the applicable rate specified in the service agreement.

11. Digital Materials

Consulting deliverables — including written reports, recommendations documents, strategic plans, assessments, and other materials developed during a consulting engagement — are generally non-refundable once delivered, as they represent the product of professional time and expertise already expended.

12. Third-Party Costs

If ICON TECHNOLOGY CONSULTING, INC. has incurred third-party costs on behalf of a client in connection with a consulting engagement — such as travel expenses, software or tool costs, or other out-of-pocket expenses — those costs are generally non-refundable and will be deducted from any refund amount that might otherwise be applicable.

13. Approved Refunds

If a refund is approved, the refund amount will be determined based on the applicable service agreement terms and the calculation of work not yet performed. Approved refunds will be issued using the same payment method used for the original payment where possible, or by another method mutually agreed upon in writing.

14. Refund Processing

Approved refunds will be processed within a reasonable timeframe, typically within fifteen (15) to thirty (30) business days of written approval of the refund request. Processing times may vary depending on the payment method and financial institution involved. ICON TECHNOLOGY CONSULTING, INC. is not responsible for delays caused by banks, credit card companies, or other financial institutions.

15. Disputed Charges

If you believe you have been charged incorrectly or have a billing dispute, please contact us in writing at support@iconconsultingtechnology.com before initiating any dispute with your bank or credit card company. We will make reasonable efforts to resolve billing disputes promptly and fairly. Initiating a chargeback without first contacting us may complicate the resolution process and could result in additional fees as specified in your service agreement.

16. Exceptions

ICON TECHNOLOGY CONSULTING, INC. reserves the right to make exceptions to this policy at its sole discretion in extraordinary circumstances. Any exception granted in one case does not obligate us to grant exceptions in other cases.

17. How to Request a Refund

To request a refund, please submit your request in writing to:

Your refund request should include:

• Your full name and company name
• The date of the original payment
• The amount paid and the nature of the services
• A description of the reason for your refund request
• A copy of your invoice or service agreement if available

We will acknowledge receipt of your request and respond with a determination within a reasonable timeframe.

18. Contact Information

If you have questions about this Refund Policy, please contact us:

19. Policy Changes

ICON TECHNOLOGY CONSULTING, INC. reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our website. This policy does not affect the terms of any written service agreement already in place between ICON TECHNOLOGY CONSULTING, INC. and a client — those agreements will continue to be governed by their own terms.

We encourage clients to review this policy periodically and to address any refund-related questions before entering into a consulting engagement.